Frequently asked questions
I AM WORRIED IT WILL BE TOO OVERWHELMING FOR MY CHILD/FRIEND, WILL THERE BE SOME QUIET SPACE?
We understand that this can be a worry for many parent/carers. Therefore, we have ensured that there is time and space for all attendees to relax and take time out. There is always something on offer, however you can also decide to take a breath and escape from it all in our sensory chill out zone or outdoor area We have had many conversations with professionals to ensure that this day is fun, relaxing, engaging and not too overstimulating for those attending.
We will be sending out a visual story to help parents explain the day to their child if needed. This will be sent out a couple of weeks before the event.
IS THIS AN EVENT FOR EVERYONE?
This is an event for all the family. We are a totally inclusive festival which means everything has been devised to ensure all activities are accessible, creative, engaging and fun. There are professional performances by some incredibly talented artists as well as wonderful workshops for all. This is a day not to miss!
WHAT IS THE STRUCTURE OF THE DAY?
The day has a variety of activities, sensory zones and workshops that will happen throughout. There will also be THREE theatrical showcases that happen throughout the day. Audiences are encouraged to watch these - these performances are included within the ticket price. The first show is 11am, the second is 1pm and the third is 3.30pm!
All shows are different, allowing your family to have huge variety throughout the day!
HOW LONG IS EACH SHOWCASE?
Each show is no more than an hour in length. You will also have the option to leave the theatre space during a performance if you need to. The showcases are optional, if you prefer to stay doing activities outside of the theatre space - you can!
WILL I BE ABLE TO LEAVE/RE-ENTER?
The festival has been designed to ensure that there is enough free time for you to eat, talk with families and enjoy the day. There are chill out zones to ensure all attendees have a space for time out. This is an all day event, therefore we would rather people don’t drive away to return. If this is necessary, you will be given a stamp when leaving and will only be able to re-enter if you have the stamp.
WHAT ARE THE OPTIONS FOR GETTING THERE?
Tonbridge Mainline Station is a 7 minute walk from West Kent College. Trains run from/to London Charing Cross, Sevenoaks, Ashford, Canterbury and the Coast (Ramsgate & Hastings). Tonbridge is close by to major road links including the A21 with access to the M25 and M20.
WHAT TIME DOES THE EVENT START/FINISH?
The doors will open at 10.30am. The first showcase of theatre entertainment begins at 11am.
The day is set to finish at 4.30pm.
WILL THERE BE QUEUES?
Doors open at 10.30am. However we suggest to arrive around 10.15am to allow time for ticket check/ bag check. There may be a queue leading up to the box office on entrance, however, there will be lots of staff there to ensure you can enter as easily and efficiently as possible.
DO I NEED TO ARRIVE WITH MY GROUP?
Yes. Tickets are grouped according to your online booking. Therefore we suggest that your group meet before hand and come to the gate together.
CAN CHILDREN ATTEND ALONE?
Please note that all children aged 16 or under must be accompanied by an adult.
WILL THERE BE A BUGGY PARK AND BAG DROP AREA?
YES! This will run on a ticket collection basis. This will mean you have more room to enjoy the festival. You can drop all bags/buggies and they will be kept safe. There is no charge for this.
WHAT IS THE PARKING LIKE?
There is a huge accessible onsite car park. The entrance to the festival is on the same level as the car parking. Car parking is FREE!
IS THE VENUE ACCESSIBLE?
The venue is hugely accessible and the majority of the festival will take place on ground level. Some workshops will happen on the upper floor and there is a lift to access these.
HOW MANY ACCESSIBLE TOILETS ARE THERE?
There are a large number of accessible toilets and Three large disabled toilets with full changing facilities. There is also a separate one for our performers backstage. All toilets are close to the festival action.
WHAT HAPPENS IF IT RAINS?
The event is mostly indoors. Therefore, if it rains the festival can still continue.
FILM AND PHOTOGRAPHY?
This is a public event, therefore our Be You film crew will be filming and photographing throughout the day. These images may be shared on our social media pages and on our website. We are very happy that you take close up pictures of your own children enjoying the activities on offer. However, during performances and workshops - we ask for no photos to be taken.
CAN I SHARE MY PHOTO’S ONLINE?
We encourage you to share pictures of you and your family having a fabulous day. We do ask that you respect our performers/ attendees and take no photos during performances/ workshops unless they state otherwise.
WHO CAN I ASK IF I HAVE A QUESTION ON THE DAY?
Any member of staff wearing a bright blue ‘Be You Guru’ T-shirt will be able to assist you! All staff members will have been a part of our Be You training and will be a friendly face to talk to!
WILL THERE BE REFRESHMENTS?
Food and drink will be available to purchase at the event. You can also bring your own packed lunches. Alcohol is not permitted.
WILL THERE BE AREAS TO SIT DOWN?
There will be outdoor and indoor areas to sit down and enjoy a coffee and chat!
WHAT DOES MY ENTRY TICKET INCLUDE? WILL THERE BE EXTRA COSTS?
Your entrance ticket allows you access to almost everything on offer (performances, larger workshops, sensory zones and activities). The only additional cost will be to take part in our smaller bespoke workshops (Song writing, sign communication and yoga) - there will also be puppet show for an audience of 8 people which will be a small additional charge.
WHERE CAN I BOOK ON TO THE SMALLER WORKSHOPS?
These will be announced and available to book online nearer to the time. You will also be able to book on the door for these.
CAN I LEAVE MY CHILD TO ATTEND A WORKSHOP ALONE?
If under the age of 16, we encourage that all parents watch the workshops that their child is participating in as they are only short tasters of 20 minutes.
WILL THERE BE THINGS TO BUY?
There will be things to buy in our market place as well as food and drink! There will also be a market place where a number of agencies will be there to discuss and help families find accessible activities in the area.
HOW CAN I MAKE GROUP BOOKINGS?
For group bookings of 12 or more please email us firstname.lastname@example.org
ARE TICKETS REFUNDABLE?
Once a ticket has been purchased no exchanges or refunds are available.
HOW DO I GET TICKETS?
Tickets are available to purchase online through our website. Please ensure you print your ticket/s and present them at the gates on arrival. You must bring this ticket with you to gain entry.